Shipping policy

Shipping destinations

We currently ship to addresses within the United States. Available shipping services and rates are displayed at checkout.

Processing times

Most in-stock orders ship within one business day. Business days are Monday through Friday, excluding carrier holidays. Orders placed on weekends or holidays begin processing on the next business day. Processing times are estimates and are not guarantees.

Presales and mixed orders

Product release dates are estimates and can change because of manufacturer, distributor, or carrier delays. Orders containing both presale and in-stock products will be held until every item in the order is ready to ship, unless Break Point Cards agrees in writing to another arrangement. If we cannot fulfill a presale item, we will contact you regarding the unavailable item.

Tracking and delivery

Tracking information is provided when available. Carrier delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, holidays, and other circumstances outside our control can affect delivery.

High-value orders

High-value orders may require a signature upon delivery. We may also contact you to verify identification, payment, or order details before shipping.

Shipping addresses

Please review your shipping address carefully before submitting your order. Contact us immediately if a correction is needed, but address changes and cancellation requests are not guaranteed. Once an order has been transferred to the carrier, we might not be able to reroute it. Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address.

Damaged, incorrect, or missing packages

Please contact us within three business days of delivery if an order arrives damaged or incorrect. Keep the product, packaging, shipping label, and photographs so we can review the issue and, when applicable, assist with a carrier claim. If tracking shows that a package was delivered but you cannot locate it, first check with household members, neighbors, the delivery location, and the carrier, and then contact us. Carrier claim decisions and timelines are controlled by the carrier.

Local pickup

For local pickup orders, please wait for a ready-for-pickup notification before visiting the store. Bring your order confirmation and a valid photo ID. Additional verification may be required for high-value orders.

Contact

Questions can be sent to shop@breakpointchicago.com or by calling or texting 331-775-1041. Break Point Cards is located at 100 W Chestnut Street, Hinsdale, IL 60521.